What is NHS 111?



We have all had times those times where an incident has occurred and we are unsure what to do to resolve it. We go through different levels of questioning in our head..

How did it happen? 

How bad is it? 

How can I resolve it? 

Where can I go to get it resolved in the quickest and most efficient way possible?

I am employed to work as an NHS 111 pharmacist. In this blog post I hope to explain what NHS 111 is and when to use it.

What is NHS 111?

NHS 111 is known as a non emergency number for medical help. If you feel that your issue isn't a 999 emergency but still need medical help then call 111. This is a free number from all UK mobile phones and landlines.

How does it work?

Once you call, call handlers will receive the call and ask a series of questions which works through a “disposition”. This is an algorithm which takes into account each possible outcome for an answer given. After the series of questioning it will then compute and direct or refer you to additional advice for self care management, a healthcare professional depending on your need. The disposition has the ability to lead to a prescription service or ambulance call out if needed.

What do Pharmacist’s at NHS 111?

My role at NHS 111 has been very exciting. It has given me the chance to be able to give patients fast expert pharmaceutical care, and is another way patients can reach pharmacists. Queries I have had range from anything between where is the nearest pharmacy to “I have been started on this combination of medication is it safe?”


My advice is, if it is not urgent and you don’t think it warrants dialling 999 or a visit to A+E  but you don’t feel your local pharmacy has the service you need then call NHS 111. It is a great service that is quick, empathetic and will advise you and/or signpost you get medical help efficiently. 

If you have any questions or comments please comment below or contact us

Name *
Source: http://www.nhs.uk/pages/home.aspx